About the Role
The Qualified Mental Health Professional Supervisor is responsible for assuring the quality of service provided to Peer Support members, supervising PSS staff, coordinating the team's day-to-day operations, and recommending and implementing changes that would improve service delivery. The Supervisor works closely and collectively with the members and staff to achieve the facility's mission and fosters an atmosphere of collegiality that facilitates and sustains the empowerment model. The Supervisor reports to the Program Director.
SPECIFIC DUTIES
• Coordinate the program's day-to-day operations and is responsible for scheduling meetings, services, staff time, and handling emergency situations.
• Acts as team lead and provides direction to PSS staff, monitors performance, evaluates staff performance, and makes recommendations for personnel to the Program Director.
• Responsible for developing, implementing, monitoring, and revising the Person-Centered Plan (PCP) as it relates to the needs of the individual.
• Consult with identified professionals, family members, and others, include their input in the Person-Centered Planning process, inform all involved stakeholders, and monitor the status of the consumer relationships in relation to treatment goals.
• Coach staff in working with consumers and provide training to other employees through demonstration, repetition, modeling, large-group training, etc.
• Assist with coordinating new admissions and transfers (e.g.) screening applicants, facilitating placement, etc.
• Responsible for quality assurance of the clubhouse’s service delivery, including ensuring timely completion of all required documentation
• Engage and work alongside members to ensure completion of unit activities when needed.
• Fully participate in agency outcome evaluation system. Ensures the collection of required data.
• Collaborate with other Clubhouses/Peer Support or initiatives established by NC MH/DD/SAS.
• Monitor overall team efficiency and effectiveness and implement performance improvement activities when indicated.
• Recommend changes to the Program Director to improve service delivery and implement changes as indicated.
• Work closely with the Program Director to improve workflow processes.
• Assist in the development and implement of new programming or initiatives as assigned by the Program Director
• Assume responsibility for special projects and serves on agency work groups and initiatives as assigned by the Program Director.
• Assist Program Director in preparing quarterly and annual reports as required by management team.
• May be responsible for providing field instruction for students of his/her respective professional discipline as opportunities permit.
• Ensure Health and Safety and Incident Reporting requirements are upheld.
• Abide by, enforce, and participate in implementing and ongoing oversight of all Southeastern safety standards and regulations.
• Coordinate and participate in clinical case conferences, when needed.
• Adhere to the agency’s Administrative and Program Policies and Procedures.
• Responsible for updating their knowledge base and keeping current with current trends in mental health, clubhouse, and psychosocial rehabilitation.
• Adhere to the Professional Code of Ethics and complies with the State of North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse.
• Perform additional related duties as assigned by the Program Director.
• Supervise PSS QP, AP, and PP staff.
EDUCATIONAL REQUIREMENTS
• Holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; or
• A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
• A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
• A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
REQUIRED KNOWLEDGE
• Expertise in working with individuals who have chronic mental illness and/or co-occurring mental illness and substance abuse disorders
• Knowledge of and ability to implement the empowerment model
• Leadership skills that result in a positive work environment for staff and members
• Ability to work as part of a comprehensive community mental health team and to represent the facility in the community
• Ability to work with Program Director and AP to develop and follow an individual supervision plan
• Knowledge of Community Based Resources
• Documentation – Knowledge of NC Medicaid documentation requirements
• Knowledge of Client Rights
• Ability to handle crisis/emergency situations, and to utilize conflict resolution skills
• Knowledge of basic computer and applications to include Microsoft Word
MINIMUM QUALIFICATIONS
At least 18 years of age
Graduation from a four year college or university
Able to read, write, understand and follow directions
No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry
WORK ENVIRONMENT
Fast-paced, high tech, customer-focused, and innovative clinical environment, constantly evaluating and improving processes; creativity encouraged. Some evening and/or on-call weekend work is necessary.
WORK HOURS (may vary)
Monday – Friday 8:00 am – 5:00 pm
INDIVIDUAL SUPERVISION PROVIDED BY
Program Director
REPORTS TO
Program Director
About the Company
Southeastern Healthcare of North Carolina, Inc. is a social health company focused on community health, senior adult services, and behavioral health services. All of our programs and services are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to empower underserved populations by offering Home Health Services, Psychosocial Rehabilitation, Adult Day Health Services, Community Health Services, and other therapeutic services.
Our well-trained, multidisciplinary team of professionals has helped bring a sense of peace and security to countless families through the care and support offered in each of our programs. We work directly with doctors, family members, and community partners to provide continuity in care and service delivery. All of our programs are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to assist our participants and their families in overcoming the isolation, loneliness, and loss of self-esteem that frequently accompany debilitating physical and/or mental decline and other mental illnesses.
Located in Goldsboro, our mission is to provide quality, comprehensive, social health care that improves the quality of life for the elderly and disabled adults. Southeastern’s vision is to provide quality services and develop best practices that can be replicated by other service providers.