About the Role
The Qualified Mental Health Professional is responsible for assuring the quality of service provided to clubhouse members, coordinating the day-to-day operations of the team, and recommending and implementing changes that would improve the delivery of services. The Qualified Mental Health Professional works closely and collectively with the members and staff to achieve the mission of the facility and fosters an atmosphere of collegiality that facilitates and sustains the empowerment model. The Qualified Mental Health Professional is responsible to the Program Director.
Coordinate the day-to-day operations of the program and is responsible for the scheduling of meetings, services, staff time, and handling emergency situations.
Act as team lead and provide direction to clubhouse staff, monitor performance, evaluate staff performance, and make recommendations on personnel to the Program Director.
Responsible for the development, implementation, monitoring, and revision of the Person Centered Plan (PCP) as it relates to the needs of the individual.
Consult with identified professionals, family members, and others, including their input in the Person Centered Planning process, inform all involved stakeholders, and monitor the status of the consumer relationships in relation to treatment goals.
Coach staff in working with consumers and provide training to other employees by demonstration, repetition, modeling, large group training, etc. Assist with the coordination of new admissions and transfers (e.g.) screening applicants and facilitating placement, etc.
Responsible for quality assurance of the clubhouse’s service delivery, including ensuring timely completion and filing of all required documentation
Engage and work alongside members to ensure completion of unit activities, when needed.
Fully participate in agency outcome evaluation system. Ensures the collection of required data.
Participate in collaborations with other Clubhouses or in initiatives established by NC MH?DD/SAS.
Monitor overall team efficiency and effectiveness and implement performance improvement activities when indicated.
Recommend to Program Director changes that would improve service delivery and implement changes as indicated.
Work closely with the Program Director to improve workflow processes.
Assist in the development and implementation of new programming or initiatives as assigned by the Program Director
Assume responsibility for special projects and serves on agency work groups and initiatives as assigned by the Program Director.
Assist the Program Director in preparing quarterly and annual reports as required by the management team.
May be responsible for providing field instruction for students of his/her respective professional discipline as opportunities permit.
Ensure Health and Safety and Incident Reporting requirements are upheld.
Abide by, enforce, and participate in the implementation and ongoing oversight of all Southeastern safety standards and regulations.
Coordinate and participate in clinical case conferences, when needed.
Adhere to the agency’s Administrative and Program Policies and Procedures.
Responsible for updating own knowledge base, and keeping up to date with current trends in mental health, clubhouse, and psychosocial rehabilitation.
Adhere to the Professional Code of Ethics and complies with the State of North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse.
Perform additional related duties as assigned by the Program Director.
Holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; or
A graduate of a college or university with a Master's degree in a human service field and has one year of full-time, post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor degree accumulated supervised experience in alcoholism and drug abuse counseling.
Expertise in working with individuals who have chronic mental illness and/or co-occurring mental illness and substance abuse disorders
Knowledge of and ability to implement the empowerment model Leadership skills that result in a positive work environment for staff and members
Ability to work as part of a comprehensive community mental health team and to represent the facility in the community
Ability to work with the Program Director and AP to develop and follow an individual supervision plan
Knowledge of Community-Based Resources Documentation
Knowledge of NC Medicaid documentation requirements
Knowledge of Client Rights
Ability to handle crisis/emergency situations, and utilize conflict resolution skills
Knowledge of basic computer and applications including Microsoft Word
At least 18 years of age
Graduation from a four-year college or university
Able to read, write, understand, and follow directions
No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry
About the Company
Southeastern Healthcare of North Carolina, Inc. is a social health company focused on community health, senior adult services, and behavioral health services. All of our programs and services are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to empower underserved populations by offering Home Health Services, Psychosocial Rehabilitation, Adult Day Health Services, Community Health Services, and other therapeutic services.
Our well-trained, multidisciplinary team of professionals has helped bring a sense of peace and security to countless families through the care and support offered in each of our programs. We work directly with doctors, family members, and community partners to provide continuity in care and service delivery. All of our programs are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to assist our participants and their families in overcoming the isolation, loneliness, and loss of self-esteem that frequently accompany debilitating physical and/or mental decline and other mental illnesses.
Located in Southeast Raleigh, our mission is to provide quality, comprehensive, social health care that improves the quality of life for the elderly and disabled adults. Southeastern’s vision is to provide quality services and develop best practices that can be replicated by other service providers.