Qualified Professional-Community Living & Supports

The Community Living and Supports (CLS) Qualified Professional (QP) is responsible for assuring the quality of service provided to members, coordinating the day-to-day operations of the team and recommending and implementing changes that would improve delivery of services. The QP works closely and collaboratively with the members and the CLS program's mission staff to achieve the CLS program's mission.

KEY RESPONSIBILITIES
• Coordinate the day-to-day operations of the program and is responsible for the scheduling of meetings, services, staff time and handling emergency situations.

• Acts as team lead and provides direction to clients and staff, monitors client and staff performance, evaluates staff and makes recommendations on personnel to Program Director.

• Responsible for the development, implementation, monitoring and revision of the Individual Support Plan (ISP) as it relates to the needs of the individual.

• Consult with identified professionals, family members and others, include their input in the ISP process, inform all involved stakeholders, monitor the status of the consumer relationships in relation to treatment goals.

• Coach staff in working with consumers and provide training to other employees by demonstration, repetition, modeling, large group training, etc.

• Assist with the coordination of new admissions and transfers (e.g.) screening applicants and facilitating placement, etc.

• Responsible for quality assurance of the CLS program, including ensuring timely completion and filling of all required documentation and entering data into appropriate software.

• Engages and works alongside members to ensure completion of unit activities, when needed.

• Fully participates in agency outcome evaluation system, Insures the collection of required data.

• Participates in collaborations with all parties involved in initiatives established by NC MH/DD/SAS.

• Monitors overall team efficiency and effectiveness and implements performance improvement activities when indicated. Recommends to Program Director changes that would improve service delivery and implements changes as indicated.

• Works closely with Program Director to improve workflow processes.

• Assists in the development and implement of new programming or initiatives as assigned by the Program Director

• Assists Program Director in preparing quarterly and annual reports as required by management team.

• May be responsible for providing field instruction for Relatives as Provider (RAP) to ensure proper documentation and notes.

• Ensures Health and Safety and Incident Reporting requirements are upheld.

• Abide by, enforce and participate in the implementation and ongoing oversight of all Southeastern safety standards and regulations.

• Coordinates and participates in clinical case conferences, when needed.

• Adheres to the agency’s Administrative and Program Policies and Procedures.

• Responsible for updating own knowledge base, keeping up to date with current trends in mental health, behavioral health and psychosocial rehabilitation.

• Adheres to the Professional Code of Ethics and complies with the State of North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse.

• Performs additional related duties as assigned by the Program Director.


REQUIRED KNOWLEDGE
• Experience in working with individuals who have chronic mental illness and/or co-occurring mental illness and substance abuse disorders
• Knowledge of and ability to implement the empowerment model
• Leadership skills that result in a positive work environment for staff and members
• Ability to work as part of a comprehensive community mental health team and to represent the facility in the community
• Ability to work with the Program Director to develop and follow an individual supervision plan
• Knowledge of Community-Based Resources
• Documentation – Knowledge of NC Medicaid documentation requirements
• Knowledge of Client Rights
• Ability to handle crises/emergencies, and to utilize conflict resolution skills
• Knowledge of basic computer and applications, including Microsoft Office
• Familiar with Electronic Health Records software

MINIMUM QUALIFICATIONS
• At least 18 years of age
• Graduation from a four-year college or university
• Able to read, write, understand and follow directions
• No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry

EDUCATIONAL REQUIREMENTS

• A graduate of a college or university with a Masters degree in a human service field and has one year of full-time, post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or

• A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or

• A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.



COMPENSATION & BENEFITS
• Competitive salary based on experience
• PTO and paid holidays
• Health benefits package
• Opportunities for professional development and growth within a mission-driven organization

WORK ENVIRONMENT
Fast-paced, high-tech, customer-focused, and innovative clinical environment, constantly evaluating and improving processes.

Work Hours: Monday-Friday, 8:30 AM-5:00 PM. Some evening and/or on-call weekend work may be necessary.

Individual Supervision Provided By: Program Director
Reports To: Program Director