About the Role
The Care Manager Extender will support care managers in delivering Tailored Care Management and
fulfilling the member contact requirements. Extenders will help management best meet members' needs, build efficient care teams by creating additional workforce capacity, allow care managers
and supervisors to focus on key tasks for assigned members, and permit them additional time for
members with intensive or complex needs. The Care Manager Extender will report to the Care Manager, remain within the scope delineated in this job description, and only perform functions within their
training, scope, and abilities.
The Care Manager supervises the Care Manager Extender.
TASKS & RESPONSIBILITIES
• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging
• transportation).
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider
• Manual) and knowledge sharing, such as providing education on members’ chronic conditions;
• teaching self-management skills and sharing self-help recovery resources; Providing education on
• common environmental risk factors including but not limited to the health effects of exposure to
• second and third-hand tobacco smoke and e-cigarette aerosols and liquids and their effects on
• family and children; and Promoting wellness and prevention programs.
• Sharing information with the care manager and other members of the care team on the member’s
• circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and
• maintaining community-based resources and social support services.
• Participating in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Other duties as assigned
KNOWLEDGE, SKILL & ABILITY
• Ability to support the company's mission, vision, and values and abide by applicable standards of conduct, policies, and procedures.
• Ability to interact effectively with people from diverse backgrounds.
• Ability to communicate effectively, verbally, and in writing.
• Ability to problem-solve issues.
• Expertise in working with individuals who have chronic mental illness and/or co-occurring mental
• illness and substance abuse disorders
• Knowledge of and ability to implement the empowerment model
• Leadership skills that result in a positive work environment for staff and members
• Ability to work as part of a comprehensive community mental health team and represent the facility.
• Must be honest, dependable, and able to meet deadlines.
• Must be organized and able to handle multiple tasks.
• Self-motivated and able to work independently.
• Knowledge of basic computer and applications, including Microsoft Word
• Knowledge of Client Rights
EDUCATION & REQUIREMENTS
• High school diploma or GED is required for this position.
• Must be at least 18 years of age and trained in Tailored Care Management.
EXPERIENCE
• Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct
personal experience navigating the North Carolina Medicaid delivery system; or
• Be a person with lived experience with a behavioral health condition who is a Certified Peer Support
Specialist; or A parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition
and has at least two years of direct experience providing care for and navigating the Medicaid delivery
system on behalf of that individual (parent/guardian cannot serve as an extender for their family member); or has two years of paid experience performing the types of functions described in the
• “Duties/Responsibilities section of this role description, in addition to one year of paid experience
working directly with the eligible population for Tailored Care Management.
REPORTS TO
TCM Care Manager
About the Company
Southeastern Healthcare of North Carolina, Inc. is a social health company focused on community health, senior adult services, and behavioral health services. All of our programs and services are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to empower underserved populations by offering Home Health Services, Psychosocial Rehabilitation, Adult Day Health Services, Community Health Services, and other therapeutic services.
Our well-trained, multidisciplinary team of professionals has helped bring a sense of peace and security to countless families through the care and support offered in each of our programs. We work directly with doctors, family members, and community partners to provide continuity in care and service delivery. All of our programs are carefully crafted to enhance the quality of life and improve the general well-being of our participants. We work diligently to assist our participants and their families in overcoming the isolation, loneliness, and loss of self-esteem that frequently accompany debilitating physical and/or mental decline and other mental illnesses.
Located in Raleigh, our mission is to provide quality, comprehensive, social health care that improves the quality of life for the elderly and disabled adults. Southeastern’s vision is to provide quality services and develop best practices that can be replicated by other service providers.